Refund policy
Refund & Return Policy – Backyard Luxe Co.
At Backyard Luxe Co., we are committed to providing premium outdoor living products and a transparent purchasing experience. Due to the oversized, custom, and freight-shipped nature of many of our products, please review this policy carefully before placing an order.
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1. Order Cancellations
Orders may be canceled within 24 hours of purchase for a full refund.
After 24 hours, orders may already be in processing or production and may not be eligible for cancellation. If a cancellation is approved after this period, a restocking fee (typically 10%–25%) may apply depending on the manufacturer.
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2. Returns Eligibility
Because many of our products are made-to-order, built-to-order, or shipped via freight, we only accept returns under the following conditions:
- The item arrives damaged or defective
- The item received is incorrect
We do not accept returns for:
- Buyer’s remorse or change of mind
- Incorrect measurements or site fitment
- Products that have been installed, assembled, or used
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3. Damaged or Defective Items (Freight Orders)
All items must be inspected at the time of delivery.
If your order arrives damaged:
1. Note all damage clearly on the delivery receipt before signing
2. Take clear photos of the packaging and product
3. Notify us within 48 hours of delivery
Failure to report damage within this timeframe may result in denial of your claim.
Once your claim is reviewed and approved, we will coordinate a replacement or resolution at no additional cost.
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4. Return Shipping & Fees
If a return is approved:
- Customers are responsible for return shipping costs
- Restocking fees may apply depending on the supplier
- Original shipping charges are non-refundable
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5. Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected.
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6. Manufacturer Warranties
Many products include manufacturer warranties that may provide repair or replacement coverage beyond our return window. Warranty terms vary by brand.
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7. Order Accuracy & Customer Responsibility
Customers are responsible for:
- Verifying product specifications before purchase
- Ensuring proper measurements and fitment
- Confirming site access for delivery
We strongly recommend contacting us prior to purchase if you have any questions.
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8. Contact Information
Backyard Luxe Co.
7569 Whitegate Ave
Riverside, CA 92506
United States
Email: support@backyardluxeco.com
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By placing an order with Backyard Luxe Co., you acknowledge and agree to the terms outlined in this Refund & Return Policy.