Shipping policy
Effective Date: 2025-12-20
Shipping Policy – Backyard Luxe Co.
At Backyard Luxe Co., we specialize in premium outdoor living products that often ship via freight due to their size and nature. Please review our shipping policy carefully before placing your order.
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1. Order Processing
Orders are typically processed within 1–3 business days after payment is received.
Many of our products are made-to-order or built-to-order, and processing times may vary depending on the manufacturer. Estimated lead times will be provided on product pages or after your order is placed.
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2. Shipping Methods
Due to the size and weight of our products, most orders are shipped via:
- Freight carriers (for large items such as saunas, hot tubs, and pergolas)
- Standard parcel carriers (for smaller accessories and items)
Shipping methods are determined based on the product and delivery location.
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3. Delivery Timeframes
Estimated delivery times vary depending on the product and supplier:
- Standard items: Typically 5–14 business days after shipment
- Custom or built-to-order items: May take 2–8 weeks or longer
Delivery times are estimates and may be affected by factors outside of our control, including carrier delays, weather, or supply chain conditions.
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4. Freight Delivery (Important)
Freight deliveries are typically curbside delivery only.
Customers are responsible for:
- Ensuring the delivery location is accessible for large trucks
- Being available to receive and sign for the delivery
- Unloading the product from the truck (unless additional services are arranged)
In some cases, liftgate service may be available for smaller freight items, but this is not guaranteed.
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5. Delivery Appointments
Freight carriers will usually contact you to schedule a delivery appointment. It is important to provide a valid phone number at checkout to ensure smooth delivery coordination.
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6. Inspecting Your Delivery
All items must be inspected at the time of delivery.
If there is any visible damage:
- Note the damage clearly on the delivery receipt before signing
- Take photos of the packaging and product
- Notify us within 48 hours of delivery
Failure to report damage within this timeframe may affect your ability to file a claim.
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7. Shipping Costs
Shipping costs are calculated based on the product, destination, and shipping method.
In some cases, free or promotional shipping may be offered. Any additional services such as white-glove delivery, expedited shipping, or special handling may incur additional fees.
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8. Delays & Carrier Issues
Backyard Luxe Co. is not responsible for delays caused by freight carriers, weather conditions, or other circumstances beyond our control. However, we will assist in tracking and resolving any delivery issues.
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9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delays, additional fees, or order cancellation.
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10. Contact Information
Backyard Luxe Co.
7569 Whitegate Ave
Riverside, CA 92506
United States
Email: support@backyardluxeco.com
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By placing an order with Backyard Luxe Co., you acknowledge and agree to the terms outlined in this Shipping Policy.