Terms of service
Effective Date: 2025-12-20
Welcome to Backyard Luxe Co. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our site or placing an order.
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1. Overview
This website is operated by Backyard Luxe Co. Throughout the site, the terms “we,” “us,” and “our” refer to Backyard Luxe Co. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
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2. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose.
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3. Products & Services
We specialize in high-end outdoor living products, including saunas, cold plunges, hot tubs, outdoor structures, and related accessories.
Due to the nature of our products:
- Many items are made-to-order or built-to-order
- Product availability and lead times may vary
- Specifications, pricing, and product details are subject to change without notice
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
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4. Pricing & Payment
All prices are listed in U.S. dollars and are subject to change at any time without notice.
Due to supplier pricing adjustments and market conditions, pricing may be updated periodically. We are not responsible for typographical errors or inaccuracies in pricing.
Payment must be received in full before orders are processed.
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5. Order Acceptance & Cancellation
We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud.
Orders may only be canceled within the timeframe outlined in our Refund Policy. Once an order has entered processing or production, it may not be eligible for cancellation.
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6. Shipping & Delivery
Many of our products are shipped via freight carriers.
Customers are responsible for:
- Providing accurate delivery information
- Ensuring the delivery location is accessible for large freight trucks
- Inspecting products upon delivery
Backyard Luxe Co. is not responsible for delays caused by carriers, weather, or external factors beyond our control.
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7. Returns & Refunds
All returns and refunds are governed by our Refund Policy.
Due to the custom and freight nature of our products, returns are limited and subject to strict conditions.
Customers must report any damage or issues within the required timeframe.
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8. Installation & Use
Customers are responsible for:
- Ensuring proper installation
- Complying with local building codes and regulations
- Hiring qualified professionals when required
Backyard Luxe Co. is not liable for improper installation, misuse, or failure to follow manufacturer guidelines.
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9. Warranty Disclaimer
Many products include manufacturer warranties. Backyard Luxe Co. does not manufacture products and is not responsible for warranty claims beyond facilitating communication when possible.
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10. Limitation of Liability
To the fullest extent permitted by law, Backyard Luxe Co. shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our products or services.
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11. Accuracy of Information
We strive to provide accurate product descriptions and information; however, we do not guarantee that all information is complete, current, or error-free.
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12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the website.
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13. Contact Information
Backyard Luxe Co.
7569 Whitegate Ave
Riverside, CA 92506
United States
Email: support@backyardluxeco.com
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By using this site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.